{"id":2875,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T17:13:42","guid":{"rendered":"https:\/\/www.mkworkwear.com\/sikca-sorulan-sorular\/"},"modified":"2026-07-13T15:55:05","modified_gmt":"2026-07-13T12:55:05","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.mkworkwear.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1106453468\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1020\" height=\"453\" src=\"https:\/\/www.mkworkwear.com\/wp-content\/uploads\/2025\/05\/dekor-1-1400x622.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-206773769\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-206773769 {\n  width: 60%;\n}\n#text-box-206773769 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-206773769 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1106453468 {\n  padding-top: 200px;\n}\n#banner-1106453468 .banner-bg img {\n  object-position: 48% 33%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1967915696\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-823980453\">\n\n\n\t<div id=\"col-1848947697\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Frequently Asked Questions<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-870293627\">\n\n\n\t<div id=\"col-704764242\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(245, 247, 251);\" >\n\t\t\t\n\t\t\t\n\n<h3>All Questions<\/h3>\n<ul>\n<li><a href=\"#hesap\">Account<\/a><\/li>\n<li><a href=\"#sipari\u015f\">Order<\/a><\/li>\n<li><a href=\"#nak\u0131\u015f\">Embroidery<\/a><\/li>\n<li><a href=\"#product care\">Product Care<\/a><\/li>\n<li><a href=\"#size selection\">Size Selection<\/a><\/li>\n<li><a href=\"#discount codes\">Discount Codes<\/a><\/li>\n<li><a href=\"#invoice\">\u0130nvoice<\/a><\/li>\n<li><a href=\"#Returns &#038; Exchanges\">Returns and Exchanges<\/a><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-704764242 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-876849328\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1468970835\">\n\n\n\t<div id=\"col-57008109\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #account\" data-bullet=\"false\" data-link=\"#account\" data-title=\"Account\"><a name=\"account\"><\/a><\/span>\n\n<h3>Account<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2072730400\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2072730400-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-my-account?\" aria-expanded=\"false\" aria-controls=\"accordion-2072730400-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I create my account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2072730400-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2072730400-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW10598789 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW10598789 BCX0\"> You can easily create an account using the &#8220;<a href=\"https:\/\/www.mkworkwear.com\/hesabim\/\">Sign Up<\/a>&#8221; link in the top right corner of your website. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2952803502\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2952803502-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-forgot-my-password,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2952803502-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I forgot my password, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2952803502-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2952803502-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW52404592 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52404592 BCX0\"> You can reset your password by clicking the &#8220;Forgot My Password&#8221; link on the login page. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1402531377\">\n\n\n\t<div id=\"col-1191378448\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #order\" data-bullet=\"false\" data-link=\"#order\" data-title=\"Order\"><a name=\"order\"><\/a><\/span>\n\n<h3>Order<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-815267448\" class=\"accordion-item\">\n\t\t<a id=\"accordion-815267448-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-place-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-815267448-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I place my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-815267448-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-815267448-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW179962707 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW179962707 BCX0\"> You can complete your order by adding the products you like to your cart and following the payment steps. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4026649080\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4026649080-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-4026649080-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4026649080-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4026649080-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW185180989 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW185180989 BCX0\"> When your order is shipped, you will receive a text message or email with a tracking number. You can use this number to track your shipment.  <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1005660533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1005660533-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-find-out-the-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1005660533-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I find out the status of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1005660533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1005660533-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW17768809 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW17768809 BCX0\"> You can track the current status of your order by logging into your account and going to the &#8220;My Orders&#8221; section. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-571875936\">\n\n\n\t<div id=\"col-2117864016\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #embroidery\" data-bullet=\"false\" data-link=\"#embroidery\" data-title=\"Embroidery\"><a name=\"embroidery\"><\/a><\/span>\n\n<h3>Embroidery<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2547323128\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2547323128-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add-personalised-embroidery-to-products?\" aria-expanded=\"false\" aria-controls=\"accordion-2547323128-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I add personalised embroidery to products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2547323128-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2547323128-label\">\n\t\t\t\n\n<p> Yes, we can <span class=\"NormalTextRun SpellingErrorV2Themed SCXW40286945 BCX0\">embroider<\/span> <span class=\"NormalTextRun SCXW40286945 BCX0\">names and logos on certain products<\/span>.<span class=\"NormalTextRun SCXW40286945 BCX0\"> You can add. Please review the product pages for details.  <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-316485707\">\n\n\n\t<div id=\"col-2114535376\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #product-care\" data-bullet=\"false\" data-link=\"#product-care\" data-title=\"Product Care\"><a name=\"product-care\"><\/a><\/span>\n\n<h3>Product Care<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3877418602\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3877418602-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-should-i-wash-my-products?\" aria-expanded=\"false\" aria-controls=\"accordion-3877418602-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How should I wash my products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3877418602-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3877418602-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW62844322 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62844322 BCX0\"> Follow the washing instructions specified on the label of each product. In general, it is recommended to wash with similar colors and at the appropriate temperature.  <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1578832724\">\n\n\n\t<div id=\"col-892797827\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #size-selection\" data-bullet=\"false\" data-link=\"#size-selection\" data-title=\"Size Selection\"><a name=\"size-selection\"><\/a><\/span>\n\n<h3>Size Selection<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2853634138\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2853634138-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-choose-the-right-size?\" aria-expanded=\"false\" aria-controls=\"accordion-2853634138-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I choose the right size?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2853634138-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2853634138-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW48798699 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48798699 BCX0\"> You can choose the size that best suits you by reviewing the size chart on each product page. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-880984286\">\n\n\n\t<div id=\"col-488997135\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #discount-codes\" data-bullet=\"false\" data-link=\"#discount-codes\" data-title=\"Discount Codes\"><a name=\"discount-codes\"><\/a><\/span>\n\n<h3>Discount Codes<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2466653062\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2466653062-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-use-my-discount-code?\" aria-expanded=\"false\" aria-controls=\"accordion-2466653062-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I use my discount code?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2466653062-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2466653062-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW267424705 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267424705 BCX0\"> You can benefit from the discount by entering your discount code in the relevant field on the payment page. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1731977954\">\n\n\n\t<div id=\"col-954504036\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #\u0130nvoice\" data-bullet=\"false\" data-link=\"#\u0130nvoice\" data-title=\"\u0130nvoice\"><a name=\"\u0130nvoice\"><\/a><\/span>\n\n<h3>\u0130nvoice<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-422720865\" class=\"accordion-item\">\n\t\t<a id=\"accordion-422720865-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-get-my-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-422720865-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I get my invoice?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-422720865-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-422720865-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW151567176 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151567176 BCX0\"> After your order is completed, your invoice will be sent to your e-mail address. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-655998341\">\n\n\n\t<div id=\"col-1162172623\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #returns-and-exchanges\" data-bullet=\"false\" data-link=\"#returns-and-exchanges\" data-title=\"Returns and Exchanges\"><a name=\"returns-and-exchanges\"><\/a><\/span>\n\n<h3>Returns and Exchanges<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-624581939\" class=\"accordion-item\">\n\t\t<a id=\"accordion-624581939-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-return-my-product?\" aria-expanded=\"false\" aria-controls=\"accordion-624581939-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I return my product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-624581939-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-624581939-label\">\n\t\t\t\n\n<p> <span class=\"NormalTextRun SCXW195858444 BCX0\">You can initiate your return request by filling out the form on our &#8220;Return and Exchange&#8221; page or <\/span><span class=\"NormalTextRun SCXW195858444 BCX0\">by sending an<\/span> <span class=\"NormalTextRun SCXW195858444 BCX0\">e-mail<\/span> <span class=\"NormalTextRun SCXW195858444 BCX0\">to<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW195858444 BCX0\">info@mkworkwear<\/span><span class=\"NormalTextRun SCXW195858444 BCX0\">.<\/span> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4132071111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4132071111-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-is-the-return-period?\" aria-expanded=\"false\" aria-controls=\"accordion-4132071111-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long is the return period?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4132071111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4132071111-label\">\n\t\t\t\n\n<p><span class=\"TextRun SCXW181689739 BCX0\" lang=\"TR-TR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181689739 BCX0\"> You can return the product within 14 days after receiving it. <\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1967915696 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-2875","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | MKWorkwear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mkworkwear.com\/en\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | MKWorkwear\" \/>\n<meta property=\"og:url\" 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